Updated on October 22, 2018
If you’re making payments on your federal student loans, or you’re about to start, you’ve probably become acquainted with a new and somewhat mysterious entity known as your student loan servicer.
If you’re not entirely sure who this company is, or what their role is in your student loans, you’re not alone. The student loan process can be a bit confusing.
Here, is a list of the top student loan servicers, their contact information, an overview of each company, and some of the most frequently asked questions surrounding student loan servicing.
Your loan servicer’s main job is to act as an intermediary between you and your lender. The lender provided the money for you to pay for college. Now, you’ll work with the student loan servicer to repay the lender.
The loan servicer does several things, including:
Your loan is assigned to a loan servicer by the U.S. Department of Education after your loan amount is first paid out.
To find your servicer, start by going to the National Student Loan Data System, which is the U.S. Department of Education’s central database for student aid. There’s a load of pertinent info there.
You can find out what type of loans you have, check your current balances or loan statuses, and more.
You’ll need identification information to access the database, including your Federal Student Aid (FSA) ID number. You should have received your FSA ID when you filled out the Free Application for Federal Student Aid (FAFSA) way back when you first applied for financial aid.
If you don’t have your FSA ID handy, there are password and username recall prompts on the website.
The largest loan servicers currently in the space are:
Below we have listed the contact information for the main student loan servicers today. If you're no longer in school, we recommend you contact your loan servicer when you:
* We recommend you verify the information provided below with the contact information provided on the loan servicers website.
Office Hours: M - F: 7:30 AM - 9 PM (EST)
Mailing address for general correspondence:
American Edication Services
P.O. Box 2461
Harrisburg, PA 17105-2461
M - TH: 6:00 AM - 7:00 PM (MT)
F: 6:00 AM - 5:00 PM (MT)
Mailing Address: (for general correspondemce)
P.O. Box 145122
Salt Lake City, UT
M - TH: 8:00 AM - 8:30 PM (EST)
F: 8:00 AM - 6:00 PM (EST)
Acct #s beginning with "F" (1-855-337-6884)
Acct #s beginning with "C" (1-800-337-6884)
P.O. Box 36008
Knoxville, TN 37930-6008
* see more here - https://www.edfinancial.com/Contact#correspondence
Office Hours: M-F: 8:00 AM - 9:00 PM (EST)
P.O. Box 69184
Harrisburg, PA 17106-9184
Office Hours: M-F: 8:00 AM - 6:00 PM (EST)
Granite State Management & Resources
P.O. Box 3420
Concord, NH 03302-3420
Office Hours: M-F: 7:00 AM to 9:00 PM (CT)
P.O. Box 7860
Madison, QI 53707-7860
M-Th: 7:00 AM - 9:00 PM (CT)
F: 7:00 AM - 5:00 PM (CT)
Contact Us: https://www.mohela.com/DL/common/ContactUs.aspx#
633 Spirit Drive
Chesterfield, MO 63005-1243
M-TH: 8:00 AM - 9:00 PM (EST)
F: 8:00 AM - 8:00 PM (EST)
Contact Us: https://www.navient.com/about/contact-us/
Navient U.S. Department of Education Loan Servicing
P.O. Box 9635
Wilkes-Barre, PA 18773-9635
Office Hours: Open 24/7
P.O. Box 82561
Lincoln, NE 68501-2561
Office Hours: M-F 8:00 AM - 5:00 PM (CT)
Mailing Address: (for general correspondence)
P.O. Box 18475
Oklahoma City, OK 73154-0475
You need to know your rights as a borrower.
Start by educating yourself about the best options available to pay off your debt. The more knowledgeable you are, the better questions you know to ask your servicer.
You have a few options available to you if you’re not getting anywhere with your servicer.
First, contact The Federal Student Aid Ombudsman Group. They can help you communicate your concerns to your servicer and assist you with resolving disputes fairly.
If the Ombudsman group doesn’t adequately address your concerns for some reason, then you can submit a complaint to the Consumer Financial Protection Bureau. They will route your complaint to your servicer to prompt a faster resolution.
It’s important to note that both groups will ask if you’ve contacted your student loan servicer to work out your issue. Therefore, make sure you’ve done everything you can with your servicer before moving forward.
No. In fact, your student loan servicer can help you accomplish all of these things for free. Contact your loan servicer directly.
Federal student loans may sometimes be transferred to new servicers. If that happens, look for a welcome letter or email from your new servicer. You may or may not receive notification from your previous servicer.
You can also check your account in the National Student Loan Data System to verify the switch.
Once you have verified the change, begin making payments to your new servicer as directed. There should be no changes in the terms of your loan.
Call the school that issued you the Perkins loan. The school may be the servicer. If not, they can direct you to the appropriate party.
Contact your lender directly. If you don’t know who it is, you should be able to find out on your loan statements or your credit report. You can get a free copy of your credit report at AnnualCreditReport.com.
Works with 275+ not-for-profit community lenders for higher approval chances
LendKey operates student loan programs for over 275 not-for-profit and community lenders across the country. By partnering with these lenders, LendKey is able to give consumers direct access to the best rates available from the most borrower friendly institutions. As the servicer of all loans obtained through its platform, you can rest easy knowing your personal information will be safe and that the best customer service team will be ready to answer your questions from application until your final payment.
Offers unemployment protection and career/coaching/networking
SoFi, which stands for “Social Finance,” was created by a group of Stanford business students who found themselves with a mountain of debt after graduation. They set out to change the student loan industry and help borrowers like themselves to get lower interest rates. SoFi has some of the lowest interest rates and, unlike the other lenders we reviewed, it has no maximum amount you can finance. However, Nevada residents can’t currently refinance with SoFi. Minimum loan balances are higher in Arizona, Massachusetts and Pennsylvania due to state laws. Additional state restrictions may apply.
For every loan they fund, they contribute to the education of a child in need
CommonBond was founded in 2011 by three MBA graduates from the University of Pennsylvania’s Wharton School who wanted to help their peers escape from high-interest student loan debt. Its original focus was on grad students, but it has since expanded to cover undergrads as well.
Of all the companies we reviewed, CommonBond has some of the best customer service. The company prides itself on being easy to reach by email, phone, or live chat. It offers networking events, expert panels, insider newsletters, and even has a program help borrowers who lose their jobs to find new ones. CommonBond also makes you feel good about choosing to refinance with them by donating money to an education nonprofit for each loan they write.
Get a personalized review of your refinancing options with CommonBond today.
Earnest empowers people with the financial captial they need to live better lives.
Using technology, data, and design to build affordable products, Earnest's lending products are built for a new generation seeking to reach life's milestones. The company understands every applicant's unique financial story to offer the lowest possible rates and radically flexible loan options for living life.
Click here to apply with Earnest and to see how much you can save.
Operates in all 50 states; 2nd largest student loan refinancing lender
Laurel Road is a national online lender with customers in all 50 states, the District of Columbia, and Puerto Rico. Many of our non-bank competitors are not able to lend in all 50 states.Laurel Road has grown to be the second largest player in the student loan refinancing space in large part because of our reputation as the go-to low rate provider.
Special offers for medical resident and fellow refinance products
Splash Financial is a leader in student loan refinancing with new rates as low as 3.25% fixed APR which can save you tens of thousands of dollars over the life of your loans. No application or origination fees and no prepayment penalties. Splash Financial is in all 50 states and is intensely focused on customer service. Splash Financial is also one of the few companies that offers a great medical resident and fellow refinance product. You can check your rate with Splash in just minutes.
Click here to see more of Splash's offerings and to see how you can save money.